Vumatel Reach is currently experiencing the following issue:
Start Date & Time: 14/04/2025 @ 16:50
Affected Area: Atlantis 2 - Sherwood
Impact: Customers will experience no connectivity.
Vumatel Reach technicians are currently investigating. There is no ETR at the moment.
Update (16/04/2025 16:23):
Vumatel confirmed that this outage was resolved on 16/04/2025 13:14. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update: 16/04/2025 07:06
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Additional damage and floating required. floating team will return this morning to assist with floating new cable in order for maintenance to restore remaining links affected. repairs to resume at 8:30.
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Update: 15/04/2025 16:42
Splicing in progress
Update: 15/04/2025 15:28
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Floating has been completed. Technicians are busy with fibre prep work.
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Update: 15/04/2025 14:03
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1st route floated successfully. teams busy with 2md route that requires cable floating.
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Update: 15/04/2025 12:51
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Teams done reallocating infrastructure. Teams currently busy floating new cable for 1 of the 2 routes thats affected.
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Update: 15/04/2025 11:26
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3rd party contractor has completed the required trenching. MT team busy reinstating infrastructure. teams to start with cable floating once directly after.
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Update: 15/04/2025 08:44
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Technicians are enroute to collect required stock and should be heading to site shortly. We are still awaiting assistance from 3rd party contractor with regards to the trenching.
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Update: 15/04/2025 07:07
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3rd party contractor to assist with trenching inorder for the maintenance teams to reinstate infrastructure and performance required cutover(s). Trenching to commence closer to 8:30 this morning.
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Update: 14/04/2025 16:50
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Repairs deferred to tomorrow
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#Atlantis2Sherwood #VumatelReach #Outage
