Vumatel is currently experiencing the following issue:
Start Date & Time: 16/10/2025 @ 19:11
Affected Area/s: Atlantis 1, Beaconhill
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Vumatel confirmed that this outage was resolved on 17/10/2025 @ 07:32. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update: 16/10/2025 21:51
Vumatel technicians are still localising
Update: 16/10/2025 20:52
The service has been escalated to CORE Vumatel vendor engineers for a possible re-route.
Update: 16/10/2025 20:50
Vumatel technicians are currently localizing the break and identifying fibers at location WH000064
Disconnection distance:
Port 3 27.28km,
Port 4 4.149km
Full distance of 25.52km.
Update: 16/10/2025 20:00
The Vumatel technician is on site investigating the fault. Vendor circuit is down and has been reported to the vendor for resolution.
#Atlantis1, #Beaconhill #Vumatel #Outage
