Vumatel is currently experiencing the following issue:
Start Date & Time: 12/04/2025 @ 17:04
Affected Area/s: Alrode South
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (16/04/2025 15:56):
Vumatel confirmed that this outage was resolved on 15/04/2025 13:31. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update: 14/04/2025 23:22
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The tech has identified the disconnection but is struggling to find the backend fibers from the client. The tech will is arranging access to test from the client side. (Mdu)
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Update: 14/04/2025 20:14
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Panel info:BLK11//RW02/P139//P140 P139-3.453km P140-3.452km Full distance per label:5.485km Access handhole distance:0.948km Access handhole:GH372314
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Update: 14/04/2025 20:13
Technicians are on site localising the fault
Update: 14/04/2025 17:00
Progressive update requested, awaiting feedback from vendor.
Update: 14/04/2025 16:35
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New ticket has been created for the correct circuit. Awaiting ETA from DFA
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Update: 12/04/2025 20:17
Progressive update requested, awaiting feedback from vendor.
Update: 12/04/2025 17:47
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Link shows to be decommissioned on DFA records, Awaiting feedback from their NOC
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Update: 12/04/2025 16:53
Technicians are on site localising the fault
#AlrodeSouth #Vumatel #Outage
