Akasia_Berg_Street_FX4_FTTH - INC-000031239

Vumatel is currently experiencing the following issue:  

Start Date & Time: 27/05/2026 @ 11:30 

Affected Area: Akasia_Berg_Street_FX4_FTTH 

Impact: Customers may experience no/slow/intermittent connectivity. 

Vumatel technicians are currently investigating. There is no ETR at the moment. 

Update (29/05/2026 @ 07:57):

Vumatel technicians are enroute to site ETA 20 mins.

Update (29/05/2026 @ 07:57):

Vumatel technicians have been dispatched to localize the fault.

Update (29/05/2026 @ 01:24):

Vumatel technicians advised repairs deferred to tomorrow.

Update (28/05/2026 @ 22:13):

Vumatel technicians advised the remaining down services are being attended to.

Update (28/05/2026 @ 20:10):

Vumatel technicians put repairs on hold as the technicians are not allowed to access the area at this time.

Update (28/05/2026 @ 20:09):

Vumatel technicians are on site and access to meet room access will be available tomorrow.

Update (28/05/2026 @ 17:00):

Vumatel technicians are testing associated tickets to ensure no further work is required.

Update (28/05/2026 @ 15:05):

Vumatel technicians advised they are still actively engaging with the fibre provider on the fault and will share progress updates as soon as possible.

Update (28/05/2026 @ 12:12):

Vumatel technicians are actively engaging with the fibre provider on the fault and will share progress updates as soon as possible.

Update (28/05/2026 @ 10:58):  
Vumatel has advised that Vendor techs are still localizing fault

Update (28/05/2026 @ 09:36):  
Vumatel Vendor technicians are onsite localizing fault.

Update (28/05/2026 @ 07:51):  
Vumatel Vendor technicians have been notified and will conduct further investigations.

Update (28/05/2026 @ 05:40):  
Vumatel Vendor techs notified to investigate further.

Update (28/05/2026 @ 03:52):  
Card 1 Pon 3 Card 1 Pon 15 Only remaining down, Vumatel Vendor notified to investigate

Update (28/05/2026 @ 00:17):  
Please note 2nd security is currently on site: Vumatel Techs have completed work on the 1st manhole and they are now proceeding to the next manhole

Update (27/05/2026 @ 20:36):  
Vumatel Technicians are on site localising the fault

Update (27/05/2026 @ 18:47):  
Vumatel Vendor update: please take note teams waiting for security eta 1hr 10 min.

Update (27/05/2026 @ 17:14):  
Vumatel Vendor update: please note that this link is affected by the cable break.

Update (27/05/2026 @ 15:24):  
Vumatel have logged the fault with the vendor for a resolution - 11329168

Update (27/05/2026 @ 13:59):  
Vumatel Technicians have found the break to be municipality-damaged our cables while fixing the water pipe.

#Akasia #Vumatel #Outage