Open fibre is currently experiencing the following issue:
Start Date & Time: 19/07/2025 @18:20
Affected Area/s:5 Sturdee Avenue, Rosebank
Impact: Customers may experience no connectivity.
Open fibre technicians are currently investigating. There is no ETR at the moment.
Update (21/07/2025 @ 10:11):
Open fibre confirmed that this outage was resolved on 21/07/2025 @ 10:11. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (21/07/2025 @ 06:59):
Kindly be advised that our team has completed splicing and will now be going to site B for further testing, an ETA will be shared once received.
Update (21/07/2025 @ 01:45):
Kindly note that Floating has been completed. The team is now able to start the splicing and has provided an ETR for splicing of 07:00.
Update (20/07/2025 @ 11:48):
Kindly note that Civil is currently busy opening a fourth window to expose the damaged ducts
Update (20/07/2025 @ 21:28):
Kindly note that the Civils is currently busy with the 3de window cut to view the duct damage.
Update (20/07/2025 @ 19:46):
Kindly note that the Civils have located another blockage 6m forward. They are working to expose the ducting.
Update (20/07/2025 @ 18:15):
Kindly note that the Civil teams are currently on site exposing the ducts in order to access the fibre's. Further feedback will be shared once the ducts have been exposed.
Update (20/07/2025 @ 11:31):
Technicians are localizing at the point of break; we will confirm ETR once disconnection has been located, Civil ream is still busy exposing the cable More updates to follow.
Update (20/07/2025 @ 04:49):
Kindly note that the technicians have sourced spare fibre's and they are currently splicing. More updates to follow.
Update (20/07/2025 @ 02:17):
Please note that the floating team has confirmed that the ducts are failing. They are currently sourcing spares in order to divert the link.. More updates to follow.
Update (20/07/2025 @ 00:04):
Kindly note that technicians have attended the site and tested a disconnection at 0.524km. . More updates to follow.
#Rosebank #OpenFibre#Outage
