Vumatel has scheduled the following planned maintenance:
Estimated Start Date: 23/09/2024
Estimated End Date: 06/10/2024
Duration: 2 Weeks
Affected Area/s: Suncrest Complex
Impact: Customers may experience no connectivity after their devices have been swapped while awaiting re-provisioning by Vumatel's technical team.
Message from Vumatel:
To improve
stability on our network and ensure an improved customer experience, we will be
cutting over the Suncrest complex from Vuma Village GPON to the Active Ethernet
network.
This planned
change will resume within the next 2 weeks and the rollout will be gradually
completed according to the impacted customer’s availability as access will be
required into the premises.
To complete this
change with minimal disruption for customers, the following will need to be
actioned:
•
ONT fibre equipment swap out - the installation teams will
schedule a suitable date and time with the end customers to complete the fibre
equipment swap. The Calix ONTs will be replaced with the Active Ethernet CPEs.
If your device remains disconnected after the time which Vumatel's technicians indicated it would be reconnected, please reach out to our Support Team at
support@coolideas.co.za or call us at 010 593 2665 for assistance.
