Update: The below issue has been resolved.
If you are still experiencing issues with your
connection, please be sure to log this with our Cool Support Desk on
010-593-2665 or log a ticket
here
---
Update : Tue 12/04/2022 16:02 |
From Metro Fibre
These catastrophic weather conditions have subsequently damaged our fibre cables and
have resulted in connectivity issues in New Germany and Tongaat.
We want to inform you that we are implementing a temporary solution to restore your fibre
connectivity within the next two weeks. Once we have implemented this temporary solution
you can continue to experience reliable fibre internet.
A permanent repair will be implemented in approximately three months however this is
subject to the municipality’s road repairs where our fibre cables are installed.
MetroFibre empathises with all affected residents resulting from the destructive flooding. We
will endeavour to restore your services as soon as possible.MetroFibre is currently experiencing the following outage:
---
Date: Tue 12/04/2022 10:10
Area/s: New Germany, Tongaat
Impact: Residents have intermittent/slow/no connectivity.
MetroFibre technicians are working on the issue. There is currently no ETR.
#KwaZuluNatal #Durban #NewGermany #Tongaat #MetroFibre
