Milnerton, Tableview and Surrounding areas

Cool Ideas has picked up the following issue:

Start Date & Time: 25/10/2023 @ 20:00pm
Fibre Provider/s: Frogfoot
Affected Area/s: Milnerton, Tableview and Surrounding areas

Impact: Customers will experience Slow connection, and increased latency during peak times

Cool Ideas and  Frogfoot technicians are currently investigating. There is no ETR at the moment.

#Milnerton #Tableview #Frogfoot #Outage

Final Update 31/10/2023 @ 13:40pm: "Upgrade has been completed"
Update  31/10/2023: "Frogfoot are adding more capacity to the interconnect between aggregation nodes to alleviate the peak time congestion. We will let you know once completed."
Update  30/10/2023 @ 08:00am:  "Due to the severity of the issue, our Core team are still busy with investigations. We will update you soonest."
Update 27/10/2023 @ 21:00pm: "Frogfoot Core team is still  busy investigating"
Update 26/10/2023 @ 08:00am:"issue has been formally escalated to Frogfoot for investigations "