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Chatsworth Zone 05 - INC-000004463

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Vumatel is currently experiencing the following issue:

Start Date & Time: 21/11/2024 @ 09:09
Affected Area/s: Chatsworth Zone 05, Durban
Impact: Customers may experience no connectivity.

Vumatel technicians are currently investigating. There is no ETR at the moment.

Update (26/11/2024 16:26):
Vumatel confirmed that this outage was resolved on 25/11/2024 09:25. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.

Update (22/11/2024 @ 17:20)
Technicians are preparing to splice x1 144f X1 72f

Update (22/11/2024 @ 16:55):
Technicians work on: Joint 1 - Splicing complete Joint 2 - Splicing complete

Update (22/11/2024 @ 16:12):
Repairs in progress Civilis in progress,the teams are dropping x2 MHs and repairing ducts

Update (22/11/2024 @ 15:47):
Technicians work on: Joint 1 -Splicing complete Joint 2 - Splicing T7

Update (22/11/2024 @ 15:27):
TLB still busy working near the cable break.

Update (22/11/2024 @ 12:38):
Teams are on site, TLB still busy working near the cable break.

Update (22/11/2024 @ 11:20):
Civil teams are still busy digging.

Update (22/11/2024 @ 10:27):
Civil teams are still busy digging, Team will resume once 3rd party is done.


Update (22/11/2024 @ 09:27):
Technicians are en route to continue with repairs

Update (21/11/2024@ 16:56):
Repairs on Hold : Repairs on hold as we dependent on a 3rd contractor party completing their work before we can continue.

Update (21/11/2024@ 15:36):
General Update : TLB still actively work near the point of break , teams unable to do any repair at the moment.

Update (21/11/2024@ 13:02):
General Update : Feeder cable and ducts damaged by the municipality doing emergency repairs on the bulk water pipes . TLB still busy excavating in the area that the cables are damaged.

Update (21/11/2024@ 09:17):
Localising fault : Technicians are on site localizing the fault.

#ChatsworthZone05 #Durban #VumatelReach #Outage

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