Update 17/06/2020 at 12pm: Resolved. As a result of today's outage, engineers will be performing emergency maintenance between 8pm and 12am tonight. During this time customers may experience brief service interupptions.
Update 17/06/2020 at 11am: VOIP service are coming back online. Engineers are continuing to work on the issue.
Cool Ideas can confirmed that our VOIP provider has picked up an issue affecting incoming and outgoing calls.
Date and time: 17/06/2020 at 8.30.
Engineers are currently attending to the issue and hope to have it resolved soon.