Double Up Promo

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More Information on the double up promo for each FNO can be found below
VumatelFrogfootEvotelSADV
DFALink AfricaOpenserveCool Fibre
Announcements and updates regarding the free line speed upgrades:

  • Update from Vumatel on 10 April 2020 @ 14:00
All upgrades have been completed. If you not getting your double speed, please log a support ticket with your ISP.

  • Update from Vumatel on 4 April 2020 @ 17:30 – upgrade schedule for today (some still in progress) Bryanston
    Upgrade 20/2 & 20/20 Mbps to 50/5 & 50/50 Mbps; 50/5 Mbps & 50/50 to 100/10 & 100/100 Mbps; 100/10 & 100/100 Mbps to 200/10 & 200/200 Mbps
    Areas: Bromhoff,Bryandale,Bryanston East,Bryanston South,Bryanston South 2,Bryanston West,Gallo Manor,Hurlingham, Jukskei,Norscot,Northwold,Olivedale,Paulshoff,Randpark Ridge,Sundowner,Woodmead

    Cape Town 1
    10/2 & 10/10 Mbps to 20/2 & 20/20 Mbps ONLY
    Areas:Aurora,Edgmead,Kenridge,Oranjezicht,Sonstraal,Tamboerskloof,The Crest,Tygerdal,Uitzicht,Valmary Park,Vierlanden

    Cape Town 3
    Upgrade 20/2 & 20/20 Mbps to 50/5 & 50/50 Mbps; 50/5 Mbps & 50/50 to 100/10 & 100/100 Mbps; 100/10 & 100/100 Mbps to 200/10 & 200/200 Mbps
    Areas:Landsdowne,Kenwyn,Ottery North,Plumstead South,Rondebosch East,Wynberg

    Cape Town 4
    Upgrade 20/2 & 20/20 Mbps to 50/5 & 50/50 Mbps; 50/5 Mbps & 50/50 to 100/10 & 100/100 Mbps; 100/10 & 100/100 Mbps to 200/10 & 200/200 Mbps

    Parklands 1
    10/2 & 10/10 Mbps to 20/2 & 20/20 Mbps ONLY
    Areas: Emmerentia,Greenside,Jukskei,Killarney,Christina Court,Killarney Dukes Court,Killarney Gardens Court,Killarney Greenhills,Killarney Park,Killarney Park Avenue,Killarney Portofino,Melville,Parkhurst,Parktown North,Parktown,Parkwood and Saxonworld,Senderwood,Shell VDN,Westdene

    Parklands 2
    10/2 & 10/10 Mbps to 20/2 & 20/20 Mbps ONLY
    Areas: Allen Glen,Cliffview,Delta Park,Fonteinbleau,Linden,Linden Lime,Louw Geldenhuis,Melrose,Montroux,Northcliff, Reenboogland,Robinhills,Robindale,Telsaf Tudor,Welridge,Weltevredenpark
  • Update from Vumatel on 4 April 2020:
    We have successfully completed the upgrade of the 10/2 & 10/10 Mbps GPON services to 20/2 & 20/20 Mbps respectively for all the regions.
    We have successfully completed the upgrade of the following GPON services across all regions:

    20/2 & 20/20 Mbps to 50/5 & 50/50 Mbps respectively
    50/5 & 50/50 Mbps to 100/10 & 100/100 Mbps respectively
    100/10 & 100/100 Mbps to 200/10 & 200/200 Mbps respectively

    We are almost 60% complete with the Active Ethernet upgrades that are scheduled for today.
  • Update from FrogFoot on 2 April 2020:We are happy to announce that the Double Up Promotion went ahead as scheduled on
    1 April.

    We have already upgraded a large majority of our customers, and we are in the process of upgrading the remaining users. Since there are technical changes per customer, we are upgrading in a systematic manner to ensure that this is done effectively and does not break our own provisioning platform.

    We anticipate completing the bulk of the remaining links tomorrow and all links completed by Monday, 6 April 2020.
  • Mitchells Fibre clients will not be upgraded for the time being, due to Vumatel constraints
  • SADV users will not be automatically upgraded as a cause of their final acquisition by Vumatel.
  • SADV is offering upgrades as a seperate entity but we will announce when we are ready to implemented this.
  • If your Fibre Network Operator is not listed in the above promotions, then we will let you know if we are going to implement upgrades, if at all.
  • Please read the fine print for each promotion.
  • We will not entertain tickets or support calls regarding the free upgrades.
  • We reserve the right to cancel or vary the terms of these promotions at any time should network conditions not allow us to provide an acceptable service, or under any condition we see fit, with no prior announcement to you, except for this page.
  • If your account is in arrears or, if you are not paying you will be disconnected and suspended, and not receive a free service.
  • The upgrades are a “free” privilege, not a right.
  • The line upgrades are under the network operators’ control, not ours.
  • Once the fibre operator has upgraded lines, an announcement will be made here. It may require you to reboot your router, depending on the network.
  • Information on Vumatel upgrades:
    • The upgrades will start rolling out on the 01 April at midday. We will upgrade all 10/2 and 10/10 Mbpsservices to 20/2 and 20/20 Mbps on both the active ethernet and GPON networks. Please note that the 4/1 Mbps for Parkhurst will be upgraded to 10/2Mbps service.
    • We will review the upgrade process and capacity on the network on Thursday, 02 April at 14:00. Should any risks be identified that affect the integrity of our network and yours, we will evaluate our course of action, and may need to consider postponing, or in extreme cases, roll back the upgrades. The remainder of the service upgrades will be based on the successful implementation of the 10Mbps to 20Mbps upgrades.
    • 20Mbps and 50Mbps upgrade ETA – Thursday 02 April
    • 100Mbps and upwards ETA – Friday 02 April

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